Valerio’s Famous Fish & Chips

A fish & chip shop with nearly a century of history

Valerio’s Fish and Chips first opened its doors in 1932. Stacey has been part of the business for 29 years — working her way up from staff member to manager for the previous owner, before she and business partner Graeme bought the shop outright seven years ago.

The problem: a wall full of paper

Before CompliChef, food safety compliance at Valerio’s meant paper — lots of it.

"Before CompliChef we did everything on paper. I was constantly printing new cleaning schedules and had lots of pieces of paper up on the walls in the back shop to be manually signed by staff on completion."

Cleaning schedules, HACCP charts and checklists lined the walls of the back shop, needing to be reprinted and manually signed off again and again.

Finding CompliChef

It was Graeme who first came across CompliChef. Once he showed Stacey how it worked, the decision was easy.

"I knew it would be great for our business. No more printing HACCP charts, cleaning schedules etc."

Life after going digital

Today, the team relies on CompliChef daily — checklists and HACCP records are completed every day, and the Daily Diary has become an essential tool for Stacey to stay connected to the shop even when she isn’t there in person, with staff logging issues and updates for her to review remotely.

The impact on day-to-day operations has been significant:

• Cleared walls — no more checklists and cleaning schedules cluttering the back shop
• Less paper and ink — no more printing multiple sheets of charts
• Better communication — the Daily Diary keeps Stacey in the loop even when she’s off-site
• Daily alerts — described by Stacey as "a god send" for staying on top of compliance

"It’s been a huge difference — it’s made us so much more efficient."

Looking ahead to the next EHO inspection

Valerio’s next EHO inspection is due in January/February 2027 — and Stacey is looking forward to it for once:

"I can’t wait to show the EHO this system and our records!"